Draft for Vertika to review before launch. Remove this note once approved.

Refund and cancellation policy

Last updated 14 October 2026

Services (for example the PM Resume Teardown)

• Before I start: cancel any time before you send your resume and get a full refund. Email vertika@theblackewe.com with your order number.
• If I miss a promised time: if your written markup is not sent within 48 hours of receiving your resume, you can ask for a full refund.
• After the written markup is sent: the work is done, so it is not refundable. You still get the call and the follow-up days.
• Rescheduling the call is free with 24 hours' notice.

Digital products

Because a digital product cannot be returned once it is delivered, it is refundable only if you were charged twice, or if it did not reach you and I cannot fix that within 3 working days.

How refunds are paid

Refunds go back to the original payment method through Topmate. Your bank usually shows them within 5 to 7 working days of approval.

Failed payments

If money left your account but the payment failed, it is returned automatically by your bank or Topmate, usually within 5 to 7 working days. No action is needed from you, but email me if it does not arrive.

Contact

vertika@theblackewe.com, with your order number (it starts with TBE-).